Services We Provide
- Administrative- Board meetings facilitation
- Annual meetings and elections
- Board packets preparation
- HOA record keeping and more - Compliance- Violations processing
- CC&Rs enforcement
- Vendor certifications
- Architectural control and more - Customer Service- Live customer service
- Online access to HOA portal
- Mobile app
- Guaranteed response to all owner's inquiries within 24 hours - 24/7 Emergency Maintenance- After hours response to maintenance emergencies so you can sleep better and let us take care of your emergency
- Property- Maintenance requests and work orders
- Bi-monthly walk-through inspections and reporting
- Bid comparison reports
- Project management and more - Financial- Monthly financial statements
- Accounts payable and receivable
- Escrow processing
- Annual budget preparation, audits and more
We Stand Above the Rest
CUSTOMER SERVICE
In today's technologically advanced society, it's frustrating to reach out to management and having to leave a voicemail which does not get returned, or send an e-mail which goes unanswered. We offer a customer-service-oriented approach where we strive to have a live person answer phone calls to the main business line 100% of the time and all e-mails responded to on the same business day or within 24 hours. Although we work closely with Boards in supporting all administrative spheres of HOA management, we also recognize that dues-paying owners need personal attention to any issue as well.
TRANSPARENCY
Our accounting team formulates easy-to-read custom financial reports for the Board of Directors and owner statements for homeowners. All owners have online access to their HOA account and the Board of Directors have elevated access to HOA day-to-day financial reporting, open customer service tickets, status of board requests and more. Owners and Boards have access to their dedicated online portal where they can check account balances, make payments, submit maintenance requests and download any HOA documents custom to your community.
CUSTOMIZED MANAGEMENT
We know HOA management well and have the policies and procedures to run your Association smoothly and efficiently. We pay attention to your needs and customize the management of the Association to the style of the Board and the needs of the homeowners, rather than utilizing "one style fits all" approach that so many management companies practice.
EXPERIENCE and EDUCATION
Our HOA managers hold CMCA, AMS or PCAM certifications and have 12+ years of modern-day industry experience. Being a member of CAI, ECHO and CACM, we stay on top of modern-day trends in HOA management and governance, updates in California law pertaining to associations and education opportunities for the Boards. We bring best industry practices, latest technology and cost saving features to associations of any size.
What our customers say ❤️
- I'd like to convey a general thank you from several (10+) or so residents that were at a couple of gatherings I attended recently who were singing your praises. I doubt you have met most of these residents but you have been responsive and have demonstrated to them that you are a "breathe of fresh air" for our community. The best part was that this is the first time we have been in one place since you took over (thanks to COVID 19), and this is the first time since I have lived here that I have heard such positivity and they did not coordinate their opinions, so it was genuine. Thank you.
- I'd like to express my huge admiration for the way you work with our HOA. You have been and are consistently prompt in responding, acknowledging and resolving the issues brought to you. Thank you for your leadership, your patience and your admirable dedication to the Community.
- Just wanted to let you know that you are one of the best managers we have had since I bought my home in 2007. You have a full understanding of what has been happening here at the Community.
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